GODEKA LLC

Modern WFM made for Zendesk

Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.

Jhon Doe

Customer Service Manager — END.

We absolutely love it. The forecasting is amazing and has been a bit of a reality check for us with what we can manage as a team.

Tereza Valerova

Head of Workforce Management — Taptap Send

Very happy with the service.

Ioan Karat

Director of WFM — Kaizen Gaming

You guys are releasing like Elvis in the 50s!

Luis Ortiz, Jr.

Head of CX — Noble House Home Furnishings

Not just the onboarding, the training, and getting us up and running but also the support that we've received from Godeka since then, the response time is like second to none in the industry.

Rachel Reese

Sr. Manager of Customer Experience — Purple Carrot

This is going to be a GAME-CHANGER for us, especially with being a smaller team.

How it works

Predict your staffing needs

Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.

Build a schedule from your forecast

Define when breaks, lunches, & and other non-support activities need to occur, and we’ll take care of the rest.

A beautifully simple agent XP — right inside of Zendesk

Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.

Visibility into agent activity, attendance & adherence

A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.

The most powerful WFM Reporting on the planet

Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.

A blazingly fast experience

Meet your new best friend.

Fly through your day with hotkeys and a platform built for speed.

Made for the modern enterprise

99.9% Uptime

SSL Labs Rating A+

Okta, Azure, OneLogin & Google SSO

GDPR Compliant

HIPAA Compliant

SOC-2 Compliant

Life, Product & WFM

Feb

Godeka went to yoga, and came out with more flexible adjustments and a dynamic experience

Four amazing Godeka enhancements that will make your life, and your agent’s life a whole lot easier...

Feb

The fresh approach to tracking daily attendance

You now can easily track your workforce’s daily attendance with crucial indicators of punctuality...

Feb

Staying in control through the chaos of Peak Season

Peak Season is always challenging for support teams. Here are some best practices to help you navigate...