Modern WFM made for Zendesk

Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.

How it works

Predict your staffing needs

Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.

Build a schedule from your forecast

Define when breaks, lunches, & and other non-support activities need to occur, and we’ll take care of the rest.

Zendesk Native
A beautifully simple agent XP — right inside of Zendesk

Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.

Real-Time Monitor
Visibility into agent activity, attendance & adherence

A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.

Analytics Suite
The most powerful WFM Reporting on the planet

Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.

A blazingly fast experience

Meet your new best friend.

Fly through your day with hotkeys and a platform built for speed.

Made for the modern enterprise

99.9% Uptime

SSL Labs Rating A+

Okta, Azure, OneLogin & Google SSO

GDPR Compliant

HIPAA Compliant

SOC-2 Compliant

Life, Product & WFM

Godeka went to yoga, and came out with more flexible adjustments and a dynamic experience
Four amazing Godeka enhancements that will make your life, and your agent’s life a whole lot easier...
The fresh approach to tracking daily attendance
You now can easily track your workforce’s daily attendance with crucial indicators of punctuality...
Staying in control through the chaos of Peak Season
Peak Season is always challenging for support teams. Here are some best practices to help you navigate...