Pricing

Rates that are as easy to justify as they are to understand.

The Free Plan

For teams needing visibility into their support team's activity in Zendesk.
$ 0 Monthly
  • Automatically track agent activity in Zendesk
  • Define & track custom agent statuses like lunch, breaks, and meetings.
  • No support SLA

Professional

For teams looking to forecast, schedule, and understand their team's performance.
$ 15 Monthly
  • Forecast staffing needs & generate a schedule from the forecast
  • Configurable queues
  • Access to the most powerful WFM analytics on the planet
  • A beautiful agent XP built seamlessly into Zendesk
  • 24 Hour SLA

Enterprise

Attendance reporting, integrations, plus the bells & whistles enterprises expect.
$ 30 Monthly
  • Attendance reporting
  • Real-time agent status monitoring
  • Forecast vs. actual reporting
  • SAML & SSO integrations
  • Google Calendar integration
  • 4 Hour SLA

Your Questions, Answered

An agent is anyone that uses Godeka to track time, monitor agents, or run reports.

We pride ourselves on treating our customers like we’d want to be treated. We know everyone likes to work differently and thus we’ve got options.

  1. You can start a free trial and start playing around immediately.
  2. Our demo process is more of a success process to get you onboarded and answer any questions you have. You can book a call or we’re happy to chat async if your calendar is too packed.
  3. We’ve streamlined the enterprise buying process. We’re SOC 2 certified and happy to support your process to start a proof of concept. Contact us to get started.

Absolutely! We’ll give you a discount when you sign up for an annual plan.

It’s simple! You start by creating an account and installing the app in your Zendesk – no credit card required. After that, you’ll have full access to all the features included in the Enterprise plan for 10 days.

Yes, Godeka only works with Zendesk. We are not a standalone product and focus all of our energy on being the best workforce management solution for Zendesk.

No, you can deactivate agents that do not require access to Godeka.

No credit card is required and it takes less than 60 seconds to install.